AN INTELLIGENT HEALTHCARE SOLUTION ON the salesforce PLATFORM
Enabling healthcare providers, one click at a time.
If you are an NDIS or Aged Care provider, you have come to the right place. We think we can make your professional life a breeze. We have built a really innovative and intelligent digital healthcare software, empowering you to manage your participants better.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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52,000+
Active Participants
4,800+
Empowered Users
740,000+
Delivered Services
$81mil+
Claimed Invoices
ALL inclusive

All In One Care.

  • Connecting scheduling, rostering, and billing for healthcare providers, including NDIS and Aged Care.
  • Manage home care, residential care, direct care, as well as disability services, all on the Salesforce enterprise platform, so you can extend to meet your unique needs.
  • Maica is the only complete and fully integrated digital solution across the participant lifecycle.
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scheduling & rostering
Always Be On Time.
  • Maica provides you with a range of views into your service delivery team to ensure they understand their schedule, shifts, and upcoming services.
  • These views include appointment-focused, participant-oriented, care worker-oriented, as well as residential care and roster views.
  • Our scheduling tools are native to Maica. They are accessible across any device at any time, including mobile phones and tablets.
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billing & claiming

Get Paid With Ease.

  • Maica takes the complexity out of invoicing, claiming, and reporting by transforming these processes into a powerful set of automated features.
  • A range of funding structures can be automatically claimed for, including NDIS via Maica's integrated APIs, HCP, and CHSP.
  • This provides you with a reliable, automated, and structured process for all your invoicing and billing needs.
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interactive profiles
Single Client Profile.
  • Maica allows you to consolidate all client information into a single, user-friendly profile.
  • Access all relevant information directly from the participant profile, including any engagements or communications.
  • Access client records from any device, anywhere, ensuring flexibility and convenience.
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Meet Maica in 90 Seconds.
For NDIS and Aged Care providers, we offer tailored solutions to simplify your work. Our advanced NDIS, Aged Care, and Rostering software is designed to help you manage your participants efficiently and effectively. Check out the video to see how Maica can transform your care delivery.
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200+ features you actually need

Budgeting

Maica allows you to set up a variety of financial service agreements to underpin the delivery of your services.

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Scheduling

Maica enables the scheduling of appointments, either direct or recurring for your care team and participants across your services.

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Rostering

Maica offers the capability to visually set up recurring rosters and shifts across your care team.
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Billing

Maica supports the automatic billing to a number of government agencies, such as the NDIS, HCP, CHSP and many others.

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Explore Features
The Maica Care Pledge.
At Maica, we’re committed to supporting Australian nonprofits in the healthcare sector. To empower organisations dedicated to improving lives, our Maica Care Pledge offers the first 10 users free of charge for nonprofits registered on the Australian Charities and Not-for-profits Commission (ACNC). By reducing operational costs, we aim to help nonprofits focus their resources on delivering quality care and services.
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Maica does not exist without our valued clients.
Meet Kurrajong: a household name in the Riverina Murray Region for over 60 years. They have been pioneers in our industry since our inception and they are not slowing down! See how Maica is partnering with them to help them to continue to evolve and grow.
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica provides seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.