AGED CARE SOFTWARE
Intelligent Aged Care management for providers.
With Maica, a robust and intelligent aged care software, you can optimize budget management, streamline rostering and shifts, and simplify billing and claiming processes. This allows you to focus on delivering exceptional care and improving the quality of life for your residents.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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budgeting

Budget with Confidence.

  • Comprehensive budget management tools including the management of subsidies, supplements, fees, and more to ensure optimal use of resources and compliance.
  • Utilize trend analysis features to project  funds and analyze budget trends over time, enabling proactive financial planning and decision-making.
  • Keep budgets updated in real-time against all service delivery and agreement items, viewable on a user-friendly dashboard.
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rostering & shifts
Streamline Your Workforce.
  • Maica provides a comprehensive roster and shift solution for residential care and supported independent living, ensuring seamless service delivery.
  • This includes managing shifts interactively with an easy-to-use and clear planner, simplifying scheduling for care providers.
  • Utilize preference management to match participants with resources who has the required attributes, skills, and other relevant factors, ensuring optimal care and service delivery.
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claiming & billing

Simplify Your Finances.

  • Maica produces and issues relevant claim files and ingests response files from Services Australia, ensuring accurate and efficient processing.
  • Automatically update service agreements, claims, invoice files, and more based on response files, streamlining your financial management.
  • Maica claims on your behalf, simplifying the administrative process and ensuring timely reimbursement for services provided.
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.