SCHEDULING & ROSTERING SOFTWARE
Smart & Efficient Scheduling & Rostering solutions.
With Maica, you can streamline operations and boost efficiency with intelligent features for appointments, shifts, the mobile app, time management, and preference management, plus many more. Focus on delivering exceptional care and services to your clients while Maica handles the rest.
Say Hi
Icon
Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
Scroll down
appointments

Book with Ease.

  • Utilise an interactive planner view to see all appointments clearly, with customisation and filtering options to meet your specific needs.
  • Use checklists to ensure all tasks and services within your appointment are compliant and completed.
  • Maica verifies all your appointment fields and provides a comprehensive summary before it is finalised, including costs and other critical details for accurate record-keeping.
Learn More
shifts
Stay Coordinated.
  • Manage shifts interactively with an easy-to-use and clear planner, simplifying your scheduling.
  • Group your resources on the planner through a range of fields, including location, allowing for clarity and simplicity in scheduling.
  • Use check-in/check-out checklists for shifts to ensure all tasks are completed and compliance is maintained, enhancing accountability and service quality.
Learn More
PREFERENCE MATCHING

Match Made Perfect.

  • Manage participant preferences based on a range of categories, including preferred skills, resource attributes, and specific resources, ensuring the best match for each appointment or shift.
  • Tier preferences as required or preferred based on their importance, allowing for flexible and prioritised matching.
Learn More
accompanying app
Anytime, Anywhere.
  • Access your schedule and manage appointments on-the-go with your mobile, ensuring flexibility and convenience for both staff and clients.
  • Receive real-time notifications and updates about shifts and appointments, keeping everyone informed and organised.
  • Enjoy the interactive and easy-to-use planner views, providing clarity and simplicity from your mobile device.
Learn More
time management

Maximise Productivity.

  • Set goals for clients and record detailed notes using client notes, ensuring personalised care and effective progress tracking.
  • Accurately record breaks to maintain compliance and ensure fair work practices.
  • Take photos and attach files to appointments and shifts, providing comprehensive documentation and enhancing record-keeping.
Learn More
Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimize their operations and deliver superior care using industry-leading technology.
Learn More

The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.