SUPPORT COORDINATION  SOFTWARE
Your partner in care: Software for Support Coordination.
Maica offers support coordinators an all-in-one solution with tools for precise budgeting, creating billable client notes, and tracking communication history. Focus on what matters most—providing exceptional care.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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BUDGETING

Master Your Budget.

  • Effortlessly manage and monitor participant budgets with automatic updates and adherence to service agreements, ensuring optimal use of available funds.
  • Receive real-time updates and funding information directly from the NDIS, keeping you informed and in control of your participants' budget at all times.
  • Utilise clear reporting and intuitive dashboards for a visual understanding of your participants' budget, making it easy to monitor and manage funds effectively.
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CLIENT / PROGRESS NOTES 
Capture Every Detail.
  • Create billable notes that support different claim types and services, immediately showing the impact on budgets based on service agreements and rates.
  • Utilise customisable notes tailored to various types of interactions, categories and services, enhancing clarity and organisation.
  • Add tasks and attach files directly to notes, ensuring comprehensive documentation and streamlined workflow.
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COMMUNICATION HISTORY 

Record and Recall.

  • Maintain a comprehensive and organised log of all client communications and notes, ensuring every interaction is recorded and easily accessible.
  • Categorise and filter communication history, providing clear and structured records for better client management.
  • Securely store communication records, ensuring compliance with privacy and regulatory requirements.
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.