SUPPORT AT HOME
Support at Home, streamlined and automated.
With Maica, handling Support at Home is simple. From syncing care recipient details to processing claims, everything you need is included—no extra systems or manual work.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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Preparing for the Support at Home Reforms
The Aged Care landscape is changing. With the introduction of the Support at Home program, providers need to adapt to new standards, funding models, and compliance measures. Here’s what’s changing—and how Maica helps you stay ahead.
What’s Changing?

Launching mid-2025, the Support at Home reforms consolidate CHSP, HCP, and STRC into one program.

The reforms aim to simplify access to aged care, offer more flexibility for recipients, strengthen transparency, align funding with assessed needs, and standardise care through service lists and pricing.
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How Maica Helps

Maica stays aligned with evolving policy, so your team remains compliant and confident.
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Whether you're moving from CHSP or HCP—or managing multiple funding streams—Maica helps you navigate change with ease, ensuring your care delivery keeps pace with reform.

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Care Recipient Sync & Budget Configuration

Smart Sync for Smarter Care.

  • Sync Care Recipient classifications, supplements, and budgets.
  • Automatically import funding details and approved services—no manual data entry required.
  • Supports Support at Home–specific data points built right into Maica’s data model.
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Billing & Claiming Automation
Stay on Track.
  • Submit claims, invoices, and line items through fully integrated Support at Home APIs.
  • Track claim progress and retrieve payment data all the way down to the individual line item level.
  • Automatically bill clients for their contributions (copayments) once the claim is processed.
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This functionality will be available from 1 July 2025, aligned with the official Support at Home program launch.
Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica provides seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.