NDIS SOFTWARE
A tailored solution for NDIS providers.
With Maica, a comprehensive and intelligent NDIS software, you can streamline operations, boost efficiency, enhance financial health, and gear your focus on providing exceptional care for your participants.
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Maica offers you an intelligent digital healthcare solution with the scale of the Salesforce platform.
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API INTEGRATION

Connected Care.

  • Integrate natively with Xero, NDIS, and Salesforce, no third-party products are required.
  • Maica is the only complete and fully integrated digital solution across the participant lifecycle connecting scheduling, rostering, and billing.
  • Synchronise Plans, Service Bookings, Budget Items, and more from the NDIS with ease.
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BUDGETING
Stay on Track.
  • Effortlessly manage and monitor NDIS service agreements, ensuring compliance and optimal use of allocated funds for your participants.
  • Receive real-time updates and funding information directly from the NDIS, ensuring you stay informed and in control of your budget at all times.
  • Simplify financial planning with Maica's detailed budgeting insights, helping you track and optimise fund allocation.
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appointments

Smart Scheduling.

  • Maica automates intelligent scheduling of appointments by matching resource skills with participant preferences, ensuring personalised care and optimal service delivery.
  • Schedule recurring appointments with ease, as well as accommodating multiple services into a single schedule to provide consistency and reduce administrative workload.
  • Integrate seamlessly with Google Maps for accurate location tracking and route planning.
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claiming & billing
Claim Clever, Bill Right.
  • Submit claims and reconcile payments directly to and from the NDIS via integrated APIs for streamlined processing.
  • Generate invoices from appointments and shifts and auto-update service agreements to maintain budgets, ensuring financial accuracy and compliance.
  • Flexibly invoice either directly to the NDIS or through a plan manager, offering multiple payment pathways for convenience and efficiency.
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Maica is built on Salesforce, the market leading CRM.
Offering all the benefits of Salesforce's security, reliability, and scalability, Maica seamless data management, comprehensive reporting, and powerful automation. With access to Salesforce's extensive ecosystem, Maica users can optimise their operations and deliver superior care using industry-leading technology.
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The answers you are looking for.

What funding structures does Maica support?

Maica supports a range of funding structures, including NDIS agency-managed, NDIS plan-managed, self-funded, home care packages, CHSP, and block funding. Our service agreement structure will allow you to capture any funding structure working alongside our service delivery solution.

Is Maica PACE compliant?

Maica is fully PACE compliant and will work natively with participants on PACE plans. All invoicing, billing, and claiming processes are compliant with PACE as well as our native PRODA API integration, so you can rest easy knowing that all your NDIS participants are looked after using Maica.

Do you offer Scheduling & Rostering?

The Maica product has been designed and developed, in large part by the sector community itself, to empower the entire participant lifecycle across multiple funding sources and billing processes. This also includes the ability to schedule shifts and appointments as well as roster your care team as well as generate and record timesheets.

Can I configure my own business rules?

There are a number of way this can be done. The Salesforce platform, on which Maica is built, offers a range of rules configuration options, including flows and validation rules. Maica natively respects Salesforce validation rules and will prompt the user with any violations to these rules which are completely configurable by you.

Why has Maica been developed on Salesforce?

When building business-critical software, it is important to consider the underlying plumbing, such as compliance, security, data safety, sharing rules, auditing, workflow configuration abilities, and reporting. Whilst these are not directly functional requirements, they are non-negotiable to us. We have elected to use the Salesforce Platform Starter solution to provide these functions as a leading development platform.

Can I configure my own workflows in Maica?

The short answer is yes you can. Maica is built on the Salesforce platform and therefore you will be able to develop your own Salesforce Flows, including the ability to interact with Maica data objects and workflows. The depth of the capability of these flows will be directly dependent on the Salesforce edition you are signed up to.